Terms of purchase

Purpose

These terms govern the purchase of prepared food through tokachi.es: how an order is placed and confirmed, prices and taxes, payment methods, delivery areas, delivery times and the right of withdrawal.

By confirming an order, the customer declares that they are of legal age and accept these terms in the version published at that time. We recommend saving or printing a copy.

Seller

The sale is made by the owner of the website, whose full identifying details appear in the legal notice:

[PENDING: owner tax details — registered company name, tax ID (CIF), registered address]

Orders and confirmation

An order is placed by selecting the products, choosing the order type (home delivery or pickup at the restaurant) and confirming the final summary, which shows the products, the amounts, any applicable delivery charge and the total.

The contract is concluded when the restaurant accepts the order. You will receive an email confirmation with the details and the order number.

The restaurant may reject an order if a product is unavailable, if it falls outside service hours or the delivery area, or in the event of an obvious pricing error. If that happens you will be told as soon as possible and any amount already charged will be refunded in full.

An order can only be cancelled while preparation has not started. To try, contact the restaurant by phone as soon as possible; once cooking has begun the order cannot be cancelled.

Prices and taxes

All prices are shown in euros and include the applicable taxes (VAT). The rate applied is the one in force at any given time according to the nature of the product.

Delivery charges, where they apply, are not included in the product price: they are calculated according to the delivery area and shown separately in the order summary before you confirm.

The applicable price is the one displayed at the moment the order is confirmed. The owner may change menu prices at any time, without this affecting orders already confirmed.

Payment methods

Payment is currently accepted in cash or by card terminal when your order is delivered or collected at the restaurant. Online payment is not available.

The invoice or order receipt is sent to the email address provided. If you need an invoice with your tax details, please say so in the order notes.

Delivery areas and minimum order

Home delivery is available only within the coverage areas defined by postcode. When you enter your address the site automatically checks whether it is covered and which restaurant will serve you.

Each area has its own minimum order amount and its own delivery charge, both shown before you confirm the order. If the basket does not reach the minimum for the area, the order cannot be completed as a home delivery.

If your address falls outside the delivery areas, you can still order for pickup at the restaurant.

Delivery times

The preparation and delivery times shown are non-binding estimates: they depend on order volume, distance and traffic conditions at the time.

Orders are served within the opening hours of the assigned restaurant. A reasonable delay against the estimate does not give a right to terminate the order, without prejudice to the rights consumer law grants the customer.

Right of withdrawal

Under article 103(d) of Spanish Royal Legislative Decree 1/2007, approving the consolidated text of the General Act for the Defence of Consumers and Users, there is NO right of withdrawal for the supply of goods liable to deteriorate or expire rapidly.

The products sold on this site are prepared, perishable food, and are therefore excluded from the fourteen-day right of withdrawal once the order has been confirmed and prepared.

This exclusion does not affect your rights as a consumer where the product delivered is in poor condition, does not match what you ordered or does not meet the required quality and hygiene standards. In those cases, contact us within 24 hours of delivery with your order number and, if possible, a photograph: we will replace the product or refund its price.

Customer service and complaints

For any question, incident or complaint about an order you can write to [PENDING: customer service email address] or call the restaurant on the number shown on its own page.

The establishment holds official complaint forms available to consumers.

The European Commission provides consumers with an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

Applicable law

These terms are governed by Spanish law. Any dispute arising from a purchase shall be heard by the courts of the consumer’s place of residence.